FAQs

We're here to help! You can reach our dedicated customer support team via email at Help.tchuze@gmail.com. Whether you have questions about products, orders, or anything else, we're committed to providing prompt and personalized assistance.

All Tchuze products are shipped from our facilities located in the United States. We take pride in ensuring fast and reliable delivery to our customers nationwide.

At Tchuze, we stand behind the quality of our products. If you receive a damaged or defective item, simply contact us within 30 days of receiving your order at Help.tchuze@gmail.com, and we'll promptly resolve the issue.

We apologize for any inconvenience caused. Contact our customer support team immediately at Help.tchuze@gmail.com with details and photos of the defective or damaged item, and we'll swiftly assist you with a replacement or refund.

Refunds are typically processed within 3-5 business days after we receive your returned items. Please note that may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

At Tchuze, we strive to get your products to you as quickly as possible. Orders are processed within 1-2 business days, and shipping times vary depending on your location. You can expect your order to arrive within 7-9 business days for domestic shipments.

Your satisfaction is our priority at WellFirst. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order at Help.tchuze@gmail.com for a hassle-free refund or exchange. Please refer to our Returns & Refunds page for more details.